Effective date: 23 April 2026

1. Introduction

KickBack Socials respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with us, including via our website, social media platforms, email or in the course of providing our services (including branding, social media management, content creation and website services).

2. What is personal information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

This may include information that directly identifies you (such as your name) or indirectly identifies you (such as your business details when linked to you).

3. What personal information we collect

The personal information we collect depends on how you interact with us and may include:

• Name
• Email address
• Phone number
• Business name
• Job title or role
• Social media handles
• Website details
• Billing and payment information
• Information provided through enquiries, forms or consultations
• Any other information you voluntarily provide to us

We may also collect non-personal information such as:

• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics data

Where it is lawful and practicable, you may choose to interact with us anonymously or using a pseudonym. However, this may limit our ability to provide services to you.

4. How we collect personal information

We collect personal information directly from you when you:

• Contact us via email, phone, social media or our website
• Submit forms or enquiries
• Engage our services
• Subscribe to communications or mailing lists
• Attend meetings, consultations or events
• Participate in surveys or feedback requests
• Apply for a role as an employee, contractor or collaborator

We may also collect personal information from third parties or publicly available sources where reasonably necessary for our business functions.

5. Why we collect, hold, and use your information

We collect and use personal information to:

• Provide and manage our services
• Respond to enquiries and communicate with you
• Prepare quotes, proposals and contracts
• Deliver branding, social media and website services
• Manage billing and administrative functions
• Improve our services, systems and website performance
• Conduct marketing, research and business development
• Send updates and promotional material (where permitted)
• Comply with legal and regulatory obligations

6. Disclosure of personal information

We may disclose your personal information to third parties where reasonably necessary for our business operations, including:

• Service providers (e.g. IT, hosting, cloud storage, analytics providers)
• Payment processors and financial institutions
• Marketing and communications platforms
• Professional advisers (e.g. accountants, lawyers, consultants)
• Contractors or collaborators assisting in service delivery
• Government or regulatory authorities where required by law

We do not sell personal information to third parties.

7. Overseas disclosure

Some of our third-party service providers may store or process personal information outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles.

We will only disclose personal information overseas where:

• you have consented to the disclosure; or
• the recipient is subject to a law or scheme that provides substantially similar protection to the APPs; or
• the disclosure is required or authorised by Australian law or a court/tribunal order

8. Cookies and website analytics

Our website uses cookies and similar technologies to improve user experience and analyse website performance.

Cookies help us:

• Understand website traffic and user behaviour
• Improve functionality and user experience
• Personalise content and marketing
• Measure marketing effectiveness

You can disable cookies through your browser settings, however some features of our website may not function properly if cookies are disabled.

We may use analytics services (such as Google Analytics) to better understand how users interact with our website. This data is generally aggregated, but may be linked to you in certain circumstances.

9. Direct marketing and advertising

We may send you direct marketing communications where you have consented or where otherwise permitted by law.

This may include information about our services, updates, promotions or relevant business content.

Communications may be sent via email, SMS, social media, or other electronic means in accordance with the Spam Act 2003 (Cth).

We may also use your information for:

• targeted advertising
• online behavioural advertising
• retargeting campaigns on third-party platforms

You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

10. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure digital storage systems
• Password-protected systems
• Access controls and staff restrictions
• Use of reputable third-party service providers
• Security software and monitoring tools

While we take reasonable precautions, no method of electronic storage or transmission is completely secure.

11. Access and correction

You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date.

We may require verification of identity before providing access.

To request access or correction, contact us using the details below.

12. Retention of personal information

We will only retain personal information for as long as it is reasonably necessary for the purposes for which it was collected, unless we are required or permitted by law to retain it for longer (such as record-keeping obligations).

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may contact us using the details below.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

The most current version will always be available on our website.

16. How to contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Drew